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WHO IS A CONSUMER
"Any person who buys any goods hires any service for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment, comes within the definition of consumer.

LIMITATION FOR FILLING COMPLAINT
The complaint may be filed within two years from the date on which cause of action arises.

APPEAL/REVISION
Any party aggrieved form the final order of District Forum may appeal to State Commission within 30 days. Similarly, any party aggrieved from the final order passed in original complaint decided by the State Commission may appeal to National Commission within 30 days. Order passed by National Commission in complaint filed before it is appeal able in Supreme Court within 30 days.
Model of Complaint Form
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